We track every response card from the guests and see which agent checked the guest in and out, then we have a competition for “the most perfect 10’s” and also track the most 9’s and 10’s for “use of guest name.”
We run the daily report, compute the results onto a spreadsheet and post the results daily.
Then we reward associates with highest average each months with a day off with pay. To build momentum – we also reward at the two week mark with two meal tickets.
Posted on Feb 19, 2010