Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Recognizing “Perfect 10’s!”

We track every response card from the guests and see which agent checked the guest in and out, then we have a competition for “the most perfect 10’s” and also track the most 9’s and 10’s for “use of guest name.”

We run the daily report, compute the results onto a spreadsheet and post the results daily.

Then we reward associates with highest average each months with a day off with pay. To build momentum – we also reward at the two week mark with two meal tickets.

Posted on Feb 19, 2010

Topic(s): Department-Specific Recognition, Front Desk Recognition, Recent Recognition Ideas, SALT Boosting Ideas

April says

Really Good Idea.

In our Hotel, we check guest satisfaction upon checking out and explain to every check out guest that we aim for a perfect 10 service.

When they receive the questionnaire they might be remember that Hilton Beijing aim for the perfect 10 service.

Commented on September 26, 2010

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