We found that one of the challenges is to get the SALT message and scores out to everyone. To get the real understanding and see the right picture one has to run though the reports in the system quite extensively. And let’s face it, not everyone could have the time or understanding to make use of the available reports on the system on line.
What we have decided was to prepare something that is simple, covering all areas with some easy analysis and goals to strive for. Something in one piece of paper and only takes a glance just to see where the hotel or each area stands.
The improvement was seen immediately when in the past our goal for loyalty was at a very high 55. We started to use distribute this weekly “SEE SALT” report in February and to date our scores has risen to a surprisingly 61.6. We have seen the improvement of staff understanding and involvement to the SALT program.
Posted on Feb 26, 2010