Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Checking In on a Guest After They’ve Checked Out.

When regular and not so regular guests leave their business cards, I send them a simple e-mail on special occasions such as Thanksgiving, Christmas and New Years wishing them all the best. I have actually had number of guests respond back with “how are things at the Hilton, I will be back in town such and such day could you book us room” even though they might have only stayed with you once .

I find it’s the simple things in life that people attend to appreciate, just letting them know you remember them goes a long way.

Posted on Jan 21, 2010

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

Moderator says

Nice and simple idea.

Commented on January 21, 2010

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