The idea based on the guest responses. During our daily briefing meetings we review and discuss each guest response that we receive. We look at who did the check-in and who did the check-out for each guest. We then add those names to our “Star List” on a daily basis. At the end of each month we take the name with the most responses and give them a recognition certificate signed by the FDM and the LE 150.
Posted on Jul 29, 2010