We don’t want “Catch Me” to end so here is our plan to help with that catch me spirit. Here is the plan:
1. Know the Name: Write a story card of a Guest encounter (examples: Room #225 is picking up their new baby girl from adoption; Mrs. Whitley is celebrating her 75th Birthday; Smith’s are here on their Honeymoon; Cody is the child in leg braces and he is here for Special Olympics; youth kids soccer team here for Soccer tournament, etc.), wish them well and be sure to give the Guest your name. Drop your story cards in one of the designated boxes. We will share the stories and ask that other Team Members say words of encouragement to the Guests.
2. Follow-up: Next encounter you have with the mentioned Guest, ask about how things went on their special event, trip, etc. This is our way of Making Stars of our Guests and helping them feel valued, cared for, and respected.
3. You Become a Star when you are mentioned in a positive way on a S.A.L.T. survey or on TripAdvisor. You earn your star on our WALL OF FAME! located in the back hallway where the Catch Me cards were posted. You get a bonus star if you were mentioned by someone you had previously written a story card on. This proves that you connected with the Guest and that you made an impact on that Guest. We will be adding smaller stars over your first big star, and we will be keeping a tally of those who are leading the way in making our Guests feel like stars.
4. End of Year Reward! At the end of the year Holiday Party, the person with the most positive mentions on S.A.L.T. and TripAdvisor will receive a cash prize.
Posted on Aug 8, 2016