LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Let Your Guests Know Their Comments Matter!

Hampton Inn & Suites by Hilton Hamilton-Brantford, Canada

My idea is to give out our survey cards at check-in to arriving guests! Our hotel is only a couple months old and I found our survey cards are not being filled out. I started giving these cards out at check-in with the guests keys to make sure that they are aware that we even have them. I found at least 40% don’t even know these cards are in the rooms. I found that if the surveys are given out at check-in that the guest has at least been given the knowledge that their comments matter! I feel this idea will improve our SALT scores, and improve our standards as a Hilton property. Our guests are our top priority and feel that telling the guest about the card at check in that these cards will be put into use and will be more beneficial to our hotel “make our guests comments matter”.

Posted on Jan 9, 2010

Topic(s): Recent Recognition Ideas, SALT Boosting Ideas

Raquel says

Hi Jakki!

Hi! I like your idea! We dont a copy of comment cards, is it something you make and print it? Would you be kind to share the sample of comment card? We only have Catch Me At My Best card. Thank you!

Commented on July 18, 2013

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