Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

Take That, Marriott!

I looked out my window one hot summer day, and one of my property engineers was changing a tire for an elderly couple. I got a couple bottles of cold water from the gift shop and walked it over and gave everyone a cold drink. I then asked the couple how well we were taking care of them at the hotel, and they responded, “Oh, we’re not staying at the Hampton.” Then the lady said, “But as soon as we get back to the Marriott, we’re checking out and spending the rest of our stay (3 more nights) at the Hampton!”

Posted on Jan 21, 2011

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

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