Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.


We had a guest that could not get his car to start. We shuttled him over to work and got his keys from him before dropping him off. We repaired his car and then dropped it off for him at his work, leaving the keys at the front desk. The company was so impressed that we had gone out of our way for the gentleman that they shared the example company-wide as an example that they want to copy. We have gotten all of the company’s business since that day.

Posted on Jan 13, 2011

Topic(s): Mastering CRM - Guest Recognition, Recent Recognition Ideas

Tineshia says

Way to go OVER & BEYOND Jason!

Commented on January 26, 2011

Leave a Comment

You have characters left
  • image
  • image
Submitting. Please wait...

All comments are subject to review and approval. Please allow 24-48 hours for publication.