We have found a way to recognize team member achievements, birthdays, and accomplishments with minimum time on our part and a WOW surprise for the team member. We also use this for guests if we need to thank them, inform them of a lost item, tell them happy birthday or to let them know about a special event they might be interested in. We go online to our closest photo-lab store (which for us is Walgreens) and order a personalized post card. We use a photo that depicts the message we are wanting to send and then we add our message to the post card. It is a real surprise to our team members and to our guests. The cost is so minimal….89 cents for the post card and a 27 cent stamp! You can order 1 or 100. And you can pick them up the same day! We use gift cards in the same way. We order personalized gift cards for celebrations, awards, apologies and we keep gift cards of varying amounts with pictures of our hotel for Service Recovery.
Click images below to see full post cards.
Posted on Feb 9, 2010