Magda Kuthy,
Conrad Miami, FL

At the hotel, we use Recognition Express. We created a format that includes the name of the Team Member, the department, the “action” and the date, and basically we ask everyone at the hotel to write nice comments about their peers, whenever they see them doing something that goes above and beyond! It can be something done for another peer or for a guest. We insert this rolled pieces of paper into balloons, and every end-of-the month, we invite the Team Members to the cafeteria to throw some darts, and pop 3 balloons. The names inside the balloons win a gift card! It’s fun…and interactive!

Posted on Dec 24, 2009