LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

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Tips for Ramping Up Peer-to-Peer Recognition

Programs like Catch Me at My Best are great ways to get peers to recognize each other. But with Catch Me still five months away, how are you encouraging peer-to-peer (P2P) recognition every day? In a survey last year, a surprising number of hotels told us they don’t have a P2P program in place outside of Catch Me. 

Benefits of Peer-to-Peer Kudos
If you fall into that category, you just might want to reconsider. A SHRM/Globoforce study found that:

  • 41 percent of companies that use P2P recognition have seen positive increases in customer satisfaction.
  • P2P recognition is 36 percent more likely to have a positive impact on financial results than manager-only recognition. 

P2P recognition has the added benefit of taking some of the weight of recognition off managers. Plus, Team Members* enjoy giving recognition!

How to Step Up Your Efforts
Here are some considerations when setting up or enhancing your P2P recognition initiative:                    

Start with the Basics. Most hotels use huddles and team meetings as an opportunity for Team Members to show their appreciation to others. You might expand on that by creating a “brag board” in your break room.

“We always encourage our Team Members to give shout outs to their colleagues,” says Elizabeth Hoefer of Hampton Inn by Hilton Jacksonville Beach/Oceanfront, FL. “We even have a shout-out board!” If you have a Team Member of the Month program, consider letting Team Members nominate or vote for winners like Hampton Inn & Suites by Hilton Schertz, TX. “In addition to voting for the Employee of the Month, they also vote for Manager of the Month,” says Sarah Vonnahme.

If you’re already doing this, January is the perfect time for a refresh if the program is getting stale. Try changing the name, mixing up the prizes or creating a traveling trophy. 

Use Your Tools. You can find plenty of materials to help with P2P recognition on the Recognition Website.

  • Dee Myers at Hampton Inn by Hilton Saskatoon South, Canada, tells us, “I search the website to make sure that all contests, programs and resources are available to the Team Members.”
  • Many locations say they focus on the HIGH FIVEs after Catch Me. Shema Senghani at DoubleTree by Hilton London-Docklands Riverside, U.K., says, “We continue to use email HIGH FIVEs and have also printed HIGH FIVE cards to keep the buzz of Catch Me going.” And Hilton at St. George’s Park, Burton Upon Trent, U.K., has a HIGH FIVE wall.
  • Other locations focus on making Spirit Award nominations and invite Team Members to participate. “We display Spirit Award nomination forms for Team Members to fill out just like Catch Me cards,” says Beth Manning of Hilton Vancouver, WA. 

You can also source tools from other companies. Amy Hand at The Artic Club Seattle – a DoubleTree by Hilton, says, “We use ‘Awesome’ cards from Baudville when it isn’t Catch Me season. Team Members can recognize co-workers and are eligible to win prizes.”

Be Creative. Here are just a few of the programs hotels are using to promote peer recognition:

  • Hampton Inn by Hilton North Bay Ontario, Canada, has a “Rock It” box. “Team Members get to recognize co-workers by offering a treat from the box,” says Carrie Delongchamp. “We love the Recognition Calendar and get most of our celebration ideas from it.”
  • Glenda MacLean at Hilton Saint John, Canada, says her hotel has a program called “Light it Up.” Team Members can recognize others in writing or by sending an email to a dedicated mailbox. “Recipients are recognized at team meetings and given gift cards,” Glenda says.
  • Conrad Algarve, Portugal, created “Festive Seasons Catches.” “We have personalized cards for each festive season,” says Mariline Barbosa. “Team Members can use these cards to recognize other Team Members.”
  • Several locations say they have brand-specific P2P programs. Hilton Omaha, NE, has “B.E.S.T. Cards,” which stands for Blue Energy Star Team Member. Team Members at Hampton Inn & Suites by Hilton Greenville Airport, SC, pass out “It’s a F.A.C.T. — you’ve got Hamptonality!” certificates. And DoubleTree Resort by Hilton Lancaster, PA, has a “Care Moment of the Month.” Recipients are nominated and voted on by peers.
  • Lastly, Rebecca Mellum of DoubleTree by Hilton Bemidji, MN, tells us they pass around a “Recognition Train.” “It’s a picture of a train that Team Members pass along to co-workers with a note detailing why they’ve been recognized,” Rebecca says. “Once they receive it, they’ve been ‘hit by the Recognition Train.’” 

What are you waiting for? Hop on the P2P Recognition Train today and take your appreciation to the next level. And be sure to let us know how you’re recognizing your team for a chance to win a gift card for $50 USD.

*Team Members include employees at Hilton Corporate offices, and its owned and managed properties, and employees of franchisees who work on-property at independently owned and operated franchise properties in the Hilton portfolio.

Posted on Jan 30, 2017

Topic(s): Additional Ideas

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