LET’S TALK ABOUT RECOGNITION

Top GMs from across Hilton discuss how they use recognition to motivate their team, improve performance, and address business objectives. Watch video.

SUBMIT AN IDEA!

Using Simple Incentives to Set Clear SALT Goals.

Kathy Martinelli,
Doubletree Philadelphia, PA

Our hotel has an incentive program that sets specific goal figures and rewards the team that meets or exceeds goals. Every day I assign a daily project, ensuring that a particular focus of cleanliness is addressed; this provides the team members the ability to think and work outside their comfort zone and realize the areas that will impact SALT scores and guest satisfaction.

Posted on Jul 11, 2009

Topic(s): SALT Boosting Ideas

Sandra Alexander says

That is such a simple and effective idea. This shows that recognition doesn’t have to be costly or complicated.

Commented on July 20, 2009

Phyllis Leath says

I believe that empowering an employee, wheter at the Front Desk, Comp Services, Housekeeping or Engineering is a great way to impact SALT. More.

Commented on October 28, 2009

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